Legal notice

Legal Notice

This website is operated by Calivo Pets.

Throughout the site, the terms “we”, “us” and “our” refer to Calivo Pets. By visiting our website and/or purchasing from us, you agree to be bound by our Terms of Service,

Shipping Policy, Refund Policy and Privacy Policy. 

Business Name: Calivo Pets

Website: www.calivopets.com

Contact Email: support@calivopets.com

Customer Support:

We aim to respond to all enquiries within 24 hours (Monday to Friday, excluding public holidays).

Business Address: [Available upon written request] 

Please note: 

Returns must only be sent to the return address provided by our support team after a return request has been approved. To start a return, please contact us at support@calivopets.com. Once your return request has been approved, we will provide the correct return address and instructions. Returns sent without prior approval may not be accepted. 

Applicable Law:

These terms and any separate agreements under which we provide goods or services shall be governed by and interpreted in accordance with the laws of Ireland.

Consumer Rights: Nothing in this Legal Notice, or in any of our policies, affects your statutory rights under Irish or European Union consumer protection law.

Online Sales: Customers are entitled to clear information before purchasing, including product details, pricing, delivery terms, and cancellation rights, in accordance with applicable consumer laws.

Pricing and Payment: All prices are shown at checkout before payment is completed. Any applicable taxes, duties, or additional charges will be clearly indicated where required.

Delivery: Delivery timeframes are estimates only and may vary due to circumstances outside our control, including courier delays or customs processing.

Returns and Refunds: Customers may have the right to cancel or return orders in accordance with Irish and EU consumer law. Please refer to our Refund Policy for full details.

Product Information: We aim to ensure all product descriptions, images, and pricing are accurate. However, slight variations in colour, design, or packaging may occur.

Limitation of Liability: To the fullest extent permitted by law, Calivo Pets shall not be liable for any indirect or consequential losses arising from the use of this website or products purchased from it. Nothing in this section limits any rights that cannot legally be excluded under Irish or EU law.

Intellectual Property: All content on this website, including text, images, branding, and design, is the property of Calivo Pets and may not be used, reproduced, or distributed without permission.

Complaints: If you have any complaints, please contact us at support@calivopets.com and we will aim to resolve the issue promptly.

Last updated: 29 June 2026