Shipping policy
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Thank you for shopping with Calivo Pets. We aim to process and deliver your order as quickly and smoothly as possible.
Processing Time
All orders are processed within 1–2 business days (Monday to Friday).
Shipping Time
Once dispatched, orders typically arrive within 2–7 business days. Please note that delivery times may vary slightly depending on location, seasonal demand, or carrier delays.
Shipping Costs
We offer free shipping on all orders.
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text-decoration: none;
color: #464feb;
}
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border: 1px solid #e6e6e6;
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tr th {
background-color: #f5f5f5;
}
Customs, Duties & Taxes
Depending on your location, your order may be subject to customs duties, taxes, or additional charges.
Any such charges, including those introduced by regulatory changes from 1 July 2026 onwards, are the responsibility of the customer and are not included in the purchase price. Calivo Pets is not responsible for these additional fees.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details so you can monitor your delivery.
Incorrect Address
Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Delays
While we strive to meet all delivery times, unforeseen delays (such as courier disruptions or high demand periods) may occasionally occur.
If you have any questions about your order, please contact us at: support@calivopets.com