Frequently asked questions
How long will my order take to arrive?
Orders are processed within 1 to 2 business days. Once dispatched, delivery typically takes 5 to 8 business days depending on where you live. Your confirmation email shows the expected timing.
Do you offer free shipping?
Yes, shipping is free on every order. The price you see at checkout is the price you pay.
Will I receive tracking information?
Yes. When your order ships you will be emailed shipping details, including a tracking number where the carrier provides one.
What if my product arrives damaged or faulty?
Email us at support@calivopets.com with your order number and a photo of the problem, and we will arrange a replacement or refund. Please see our Refund Policy for full details.
How do I know a product is right for my pet?
Each product page lists sizes and details, so please check these against your pet before ordering. If you are unsure, message us and we will help you choose.
How do I contact you?
Email support@calivopets.com. We reply within 24 hours, Monday to Friday.