Refund policy

We do not accept returns or refunds for change of mind, including if you no longer want the item, ordered the wrong size/colour, or simply changed your mind. All sales are final except in the following cases:

Damaged, defective, or incorrect items
If your item arrives damaged, defective, or is not what you ordered, contact us at support@calivopets.com within 3 days of delivery with photos of the issue, and we will arrange a replacement or refund.

Orders shipped to Ireland or the United Kingdom
In accordance with EU and UK consumer protection law, customers in these regions have a legal right to cancel their order and request a return within 14 days of delivery, for any reason, without needing to provide a reason. To exercise this right, contact us at support@calivopets.com within 14 days of receiving your order. The item must be returned unused, in its original packaging, at the customer's own cost unless the item is faulty.

Refunds
Approved refunds will be issued to your original payment method within 10 business days of us receiving and inspecting the returned item.

Contact
For any return, refund, or order issue, please reach out to support@calivopets.com — we aim to respond within 24 hours (Mon–Fri).